QCF (NVQ) Level 3 Diploma in Customer Services
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Course Price: £1,145.00 Plus VAT Including Certification
Course DetailsQCF (NVQ) Level 3 Diploma in Customer Services
These qualifications comprise QCF credit-rated units developed by the Institute of Customer Service, the Standards Setting Body for the Customer Service sector. These qualifications allow you to apply your existing knowledge, understanding and skills to a national occupation level required by employers, thus proving competency in your job role.Progression Opportunities
You can progress from the QCF (NVQ) Level 3 Diploma in Customer Service onto the QCF (NVQ) Level 4 Diploma in Customer Service, employment, or additional related qualifications.Course Content
You must achieve all 12 credits from the two mandatory units. A further 30 credits must be achieved by completing a minimum of one unit from each of the four option groups; at least 10 of these 30 credits must be at Level 3. A minimum of 42 credits are required overall for completion of this qualification. You are required to complete this qualification within a maximum of 12 months.
Full course specification: Course SpecificationMandatory Units
- Demonstrate understanding of customer service
- Demonstrate understanding of the rules that impact on improvements in customer service
Learners must be aged 16 and above and capable of reaching the required standards.
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