QCF (NVQ) Level 3 Diploma in Customer Services

Course Highlights

  • FREE E-BOOK for your course
  • FREE WEBINARS for mandatory units
  • Your own allocated assessor with feedback and guidance
  • Nationally accredited course
  • Payment Plans for Non-company bookings
  • Detailed course information here

Course Price: £1,145.00 Plus VAT Including Certification

Course Details

QCF (NVQ) Level 3 Diploma in Customer Services
Course Information

These qualifications comprise QCF credit-rated units developed by the Institute of Customer Service, the Standards Setting Body for the Customer Service sector. These qualifications allow you to apply your existing knowledge, understanding and skills to a national occupation level required by employers, thus proving competency in your job role.

Progression Opportunities

You can progress from the QCF (NVQ) Level 3 Diploma in Customer Service onto the QCF (NVQ) Level 4 Diploma in Customer Service, employment, or additional related qualifications.

Course Content

You must achieve all 12 credits from the two mandatory units. A further 30 credits must be achieved by completing a minimum of one unit from each of the four option groups; at least 10 of these 30 credits must be at Level 3. A minimum of 42 credits are required overall for completion of this qualification. You are required to complete this qualification within a maximum of 12 months.

Full course specification: Course Specification

Mandatory Units
  • Demonstrate understanding of customer service
  • Demonstrate understanding of the rules that impact on improvements in customer service
Entry Requirements:  

Learners must be aged 16 and above and capable of reaching the required standards.

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