QCF (NVQ) Level 2 Certificate in Customer Services

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Course Price: £945.00 Plus VAT Including Certification


Course Details

QCF (NVQ) Level 2 Certificate in Customer Services

Course Information

This qualification comprises QCF credit-rated units developed by the Institute of Customer Service, the Standards Setting Body for the Customer Service sector.

This qualification allow you to apply your existing knowledge, understanding and skills to a national occupation level required by employers, thus proving competency in your job role.

You can progress from the Edexcel Level 2 NVQ Certificate in Customer Service (QCF) onto the Edexcel Level 3 NVQ Diploma in Customer Service (QCF), employment, or additional related qualifications.

Entry Requirements:  These qualifications are for all learners aged 16 and above who are capable of reaching the required standards.

You must achieve:

* all 8 credits from the two mandatory units.
* a further 20 credits must be achieved by completing a minimum of one unit from each of the four option groups;

–  at least 11 of these 20 credits must be at Level 2.
–  A minimum of 28 credits are required overall for completion of this qualification.

You are required to complete this qualification within a maximum of 12 months.

Full course specification:  CLICK HERE

Mandatory Units

* Communicate using customer service language
* Follow the rules to deliver customer service

 


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