Customer Care

Course Highlights

  • Delivered in your own workplace
  • Certificates issued on successful completion
  • Course mapped to QCF units
  • Delivered by experienced and qualified trainers
  • Fun and Interactive
  • Detailed course information here

Course Price: £250.00 VAT exempt Including Certification

Course Details

  Customer Care This course is designed to provide the delegates with a general awareness of effective and supportive customer care. Duration:  3 hours
Course Content
  • *Different types of communication
  • * Effective Communication
  • * Negative Communication
  • * Reporting and Recording
  • * Challenging Customers
  • * Open and Closed Questions
  • * Cultures, Language, Age
  • * Working with Colleagues
Each candidate who successfully completes this course will be provided with a certificate of competency. Entry Requirements:  Learners must be 16 years old or above.

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